CommandTrack

Manager and advisor workspace for staffing, discrepancies, tracking visibility, and dealership-level reporting.

CommandTrack

Opening your session...

Manager / Advisor Sign-In

Use your work email or advisor number to send a one-time code to your saved work email.

Work email or advisor number

Enter your work email or advisor number to send a one-time code to your saved work email.

Stay signed in on this device

CommandTrack

Signed in

Create a passkey for faster sign-in

You can save a passkey on this device now and still use your email code whenever you need it.

AI Chat

Ask grounded policy, SOP, FAQ, and pay-plan explainer questions. Live technician and team data chat is not enabled here yet.

Start a new chat or open a recent session.

Chat answers will appear here with citations and source strength.

Ask a policy or SOP question

Dashboard

Operations Today

Operations Queue

Needs Review

Dispatch Status

Team Snapshot

Today's schedule and assigned work.

Wix Schedule

Pay Period Hours

Team totals for the current pay period.

Hours by Technician

Current pay period totals by technician.

No technician hours loaded yet.

Quick KPI summary for closed management-report data in the selected date range.

Month

Start Date

End Date

Total Sales

-

Manager Goal

Monthly Total Gross Goal

Set a monthly total gross target. The dashboard forecasts internal and other gross, then backs the remaining customer-pay need into customer-pay sales, customer-pay hours, estimated ROs, and a total team-hours target using trailing 90-day averages.

Monthly gross goal

Enter 0 to clear the goal for the selected month.

Today's target allocation by technician

Load performance data to see today's schedule- and history-aware target allocation.

Technician	Schedule	Today Progress	Recent Median	Allocated Target	Remaining Today	Pace Delta
No technician allocation loaded yet.

Choose a date range to load performance KPIs.

Main page totals for all technicians in the current pay period.

All Techs Today Total

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Work In Process Hours

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All Techs Yesterday

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All Techs Current Pay Period Total

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All Techs Current Pay Period Flagged

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All Techs Total Pacing Hours

-

All Techs Previous Full Pay Period

-

Technicians Included

-

Load summary to view overall totals.

Per-Technician Current Pay Period Totals

Technician	Today Total	Work In Process Hours	Yesterday Total	Current Pay Period Total	Current Pay Period Flagged	Pacing (Projected)	Previous Full Pay Period
No overall rows loaded yet.

Current Pay Period Summary (Selected Technician)

Signed in as

Technician (manager/coordinator)

As-of date (optional, YYYY-MM-DD)

Today Total

-

Work In Process Hours

-

Yesterday Total

-

Current Pay Period Total

-

Current Pay Period Flagged

-

Previous Full Pay Period

-

Load summary to view pay-period details.

Long-Term Trend Chart

Load summary to see trend insights.

Pay Period Entries

Date	Flag Hours
No rows loaded yet.

Reporting

Search closed management-report facts by date range, writer, and RO number.

Month

Start Date

End Date

Assigned Writer

RO #

Show labor ops

Choose a date range to load reporting results.

RO Count

-

Hours Sold

-

Technician Flag Hours

-

Total Sales

-

Labor Sales

-

Total Gross

-

ELR

-

Gross Profit %

-

Close Date	Writer	RO #	Customer	VIN	Hours Sold	Labor Sales	Total Sales	Total Gross	Discount	Data Quality	Ops
No reporting rows loaded yet.

0 rows

Tracker

Managers and coordinators can log vehicles as unassigned or directly to a technician, using the same VIN scan workflow as the technician portal.

PDI

Technician Tracker

Select Technician

Choose a technician to assign new jobs or view that technician's assigned jobs.

Unassigned creates a queue item. Select a technician to create or load assigned tracker entries.

Work date

VIN or last 8

Flag hours

Job notes (optional)

Hangtag Number

Mileage

Unassigned Vehicles/Jobs

Load manager data to view the active unassigned queue.

No unassigned vehicles/jobs loaded yet.

Assigned Tracker Entries

Load manager data to view assigned tracker entries.

Technician

Search

Work date

Issue filter

No assigned tracker entries loaded yet.

Tracker Coverage Leaderboard

This leaderboard shows who is tracking the most of their reported work. Coverage % shows how much of each technician's reported work was logged in Tracker.

Open Leaderboard to load coverage data.

Rank	Technician	Coverage	Tracked / Total
Open Leaderboard to load coverage data.

Load dispatch to see waiting and assigned jobs.

Search

Service Writer

Load dispatch to see waiting and assigned jobs.

No dispatch jobs loaded yet.

Usage & Adoption

Load usage statistics to see adoption trends.

Active Employees 7D

-

Self-Tracking Opted In

-

Work Logs Created MTD

-

Discrepancy Actions MTD

-

Access and activity details

Active Users 7D

-

Employee Accesses 7D

-

Employee Accesses MTD

-

Employee Web Accesses 7D

-

Employee Web Accesses MTD

-

Employee iOS Accesses 7D

-

Unavailable until iOS sends platform info.

Employee iOS Accesses MTD

-

Unavailable until iOS sends platform info.

Not Using Self-Tracking

-

Work Logs Edited MTD

-

Work Logs Deleted MTD

-

Notes Created MTD

-

VIN Scans MTD

-

Unavailable until VIN scan instrumentation is enabled.

Daily activity

Date	Tech Accesses	Staff Accesses	Work Logs Created	Work Logs Edited	Note Actions	Discrepancy Actions
No activity trend loaded yet.

Employee activity

Employee	Role	Track Jobs via App	Last Seen	Last Platform	usage.accesses7d	usage.accesses30d	Month-to-date	Successful Logins	Session Restores	Last Work Log Date
No employee usage rows loaded yet.

Manager and coordinator actions

Manager / Coordinator Action	30-day count	Month-to-date	Last Used
No manager action usage rows loaded yet.

Hour Mismatch

Operational queue for assigning, reviewing, and resolving hours issues without changing the underlying detection logic.

Open Mismatches

-

New

-

In Review

-

Needs review

-

Waiting on Technician

-

Resolved

-

Dismissed

-

Load Hour Mismatch to triage mismatch issues.

Technician	Work Date	Issue	Hours	Workflow	Actions
No mismatches loaded yet.

FTP Authority Review

Pending unsettled

-

Needs review

-

Approved

-

Rejected

-

Informational

-

Preview Only

Gmail hours

-

FTP candidate hours

-

FTP preview hours

-

Adjusted preview hours

-

Pending review hours

-

Pending settlement hours

-

Rejected hours

-

Approved hours

-

Manager Preview Only

No technician totals are affected.

Current hours

-

FTP candidate hours

-

FTP authority rollup hours

-

Delta

-

Authority technician breakdown

Technician	Current hours	FTP authority rollup hours	Delta
Manager preview is not enabled.

Authority pay-period breakdown

Pay period	Current hours	FTP authority rollup hours	Delta
Manager preview is not enabled.

Status

Reason

Technician

Pay period

Load FTP authority review chains to review preparatory decisions.

Technician	RO	Company	Reason	Status	Hours	Pay period	First seen	Last seen	Actions
No FTP review chains loaded yet.

Technician impact (preview only)

Technician	Gmail hours	FTP preview hours	Adjusted preview hours	Delta
No preview impact loaded yet.

Pay-period impact (preview only)

Pay period	Gmail hours	FTP preview hours	Adjusted preview hours	Delta
No preview impact loaded yet.

Work History Search

Search imported RO rows, technician tracker entries, and day notes in one place.

Search

Technician scope

Source

Start date

End date

Type to search work history.

Date	Technician	Type	RO	VIN	Hangtag Number	Vehicle	Mileage	Hours	Status	Notes	Source	Actions
No search results yet.

Knowledge Admin

Sync Control Center

Connections

Load sync status to view recent runs.

SourceCurrent statusLast successful syncActions

Gmail

—

Gmail

—

No Gmail/report sync runs yet.

Dispatch

—

Dispatch

—

No Dispatch sync runs yet.

Wix

—

Wix

—

No Wix sync runs yet.

Dealertrack / Gmail Report Ingestion

Recommended: connect Gmail with Google Sign-In, then use Sync.

Gmail not connected.

Mailbox sync limit

IMAP fallback settings (advanced)

IMAP host

Gmail address

Gmail app password

Mailbox folder

Subject filter

Import / Sync Output

No import/sync run yet.

Import a report file

Upload PDF/CSV report file

Wix Bookings Sync

Uses Wix app OAuth from the backend. Imported rows feed the booked estimate only and depend on Wix staff names matching technicians in this app.

Last Wix Sync

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Auto Sync

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Rolling Window

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Auto Sync Enabled

Business-Hours Interval

After-Hours Interval

Business hours are fixed at 7:00 AM-7:00 PM in the app timezone.

Current effective interval will appear here.

Wix settings are not loaded yet.

Connection details

Wix App Auth Configured

Loading...

Instance ID Present

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Last Token Fetch

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Import a date range

Import start date

Import end date

Maintenance

VIN backfill can be run here when vehicle decode coverage is lagging.

Tech Hours Data QA

Start Date

End Date

Team scope

Bucket

More filters

Technician

RO #

Limit

Load comparison data to review source differences.

Discrepancies

Bucket	Technician	RO #	Current	Ledger	Open FTP	Delta	Dates	Status
No discrepancy rows loaded yet.

Source totals and breakdowns

Current App Hours

-

RWTECHTMCL Hours

-

Open FTP Hours

-

Closed RO Variances

-

Open RO Summary

-

Ignored Old Dates

-

Bucket	Count	Current	Ledger	Open FTP	Delta
No bucket summary loaded yet.

Month	Current	Ledger	Open FTP	Delta
No monthly totals loaded yet.

Technician	Current	Ledger	Open FTP	Delta	Discrepancies
No technician totals loaded yet.

Settings

Changes here apply only to your account.

Profile

Contact details

Service Writer Number

Work email

Confirm work email

Mobile phone

Preferences

Language

Push notifications

Security

Passkeys

Create a passkey for faster sign-in on supported devices. Email code stays available as backup.

Loading passkeys...

Settings

Shared settings for the shop and its teams.

Tracking

Global tracking rules

Vehicle details from VIN

Technicians can link extra repair orders

Dispatch

Unassigned vehicle alert after

Selected team

Repair order prefix

Use starting RO digits like 9, 8, or 6. A matched technician team overrides this fallback.

Loading tracking settings...

Planning tools

Service / Job Archetypes

Planning templates; these do not change imported hours.

Loading service/job archetypes...

No archetypes loaded yet.

Motivational Quotes

Upload a plain text or JSON quote file. Quotes are optional and rotate on the coach card.

Loading motivational quotes...

#	Quote
No quotes loaded yet.

Replace quote collection

Quotes file (.txt or .json)

Estimate Jobs

Forecast inputs only. These do not create work logs.

Estimate jobs load by exact work date and technician.

Filter technician

Filter work date

Date	Technician	Source	Title	Archetype	Hours	Notes	Actions
No estimate jobs loaded yet.

Add or edit estimate

Technician

Work date

Source type

Archetype (optional)

Title

Estimated hours

Notes (optional)

User Management

Add employee

Name

Role

Team

Work email

Mobile phone

Staff access code

Current staff access code

New staff access code

Confirm new staff access code

Loading staff security settings...

Feedback Inbox

Type

Portal

Load feedback submissions to review recent reports.

No submissions loaded yet.

Report an Issue

Tell us what happened. We will include your current page and version automatically.

Short title (optional)

Message

We automatically include your current portal, page, and software version.

CommandTrack

Manager / Advisor Sign-In

AI Chat

Dashboard

Dashboard

Operations Today

Operations Queue

Team Snapshot

Wix Schedule

Performance

Pay Period Hours

Hours by Technician

Monthly Total Gross Goal

Reporting

Tracker

Dispatch

Usage & Adoption

Employee activity

Hour Mismatch

Flag-hour review

FTP Authority Review

Authority technician breakdown

Authority pay-period breakdown

Technician impact (preview only)

Pay-period impact (preview only)

Work History Search

Knowledge Admin

Sync Control Center

Connections

Gmail

Dispatch

Wix

Tech Hours Data QA

Discrepancies

Settings

Profile

Preferences

Security

Settings

Guided Work

Technician hour sources

Tracking

Global tracking rules

Selected team

Planning tools

User Management

Feedback Inbox

Report an Issue